TERMS & CONDITIONS

Welcome to The Aesthetics Angel. We have outlined the terms on which The Aesthetics Angel provides services to its clients. It is important that you read and fully understand these before any treatments take place. If you have any queries please do not hesitate to speak to a member of our team.

1 All new and existing patients and clients to The Aesthetics Angel we request a £50 booking fee per treatment for treatments of £50 and over. Treatments under £50 then the treatment must be paid in full to secure the appointment.

All consultations booked will require a £20 booking fee.
All booking fees are redeemable against the treatment booked and will be put on your account. If you do not attend your appointment or cancel with less than 48 hours your £20 deposit will be taken to cover the appointment. Any subsequent bookings will require a further booking fee which will be at the discretion of the clinic.

2. If you cannot attend your appointment we require at least 48 hours notice in order to reassign your appointment time to another client, between 24-48 hours the £50 booking fee will be lost in order to cover our products and time lost. If the cancellation is less than 24 hours we will require 50% of the appointment cost.
If you are on a course of treatments and cancel with less than 24 hours notice you will loose one of your treatments.
Re-scheduling an appointment in this time frame (48 hours or less) is still subject to the same charge.
If you do not attend your appointment your £50 booking fee will be taken to cover the appointment.

COVID-19 Cancellation Policy
A £50 booking fee is required for all new and existing clients and patients to The Aesthetics Angel. This is put on your account and taken off the remaining bill.

3. The Aesthetics Angel Clinic ask that you arrive five minutes before your allotted appointment time in order to complete any necessary consultation forms. Late arrival may result in your treatment time being reduced, or rescheduled, in which case you may lose the booking fee,. If you are running late it is important to contact the clinic so we can try and alter your appointment accordingly. If you are late for an injectable treatment your appointment may be delayed by further appointments being seen on time. If you are booked in with an Aesthetic Practitioner your treatment may have to be reduced or we may not be able to carry out the treatment.

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4. The Aesthetics Angel Clinic will use its best endeavors to ensure that your appointment runs to time, however there may be times when for reasons beyond our control your appointment is delayed. Very occasionally due to unforeseen circumstances we may need to cancel your appointment at short notice. In the unlikely event that this becomes necessary we will make every attempt to contact you to inform you of the fact and to rearrange your appointment for a mutually convenient time. We do not offer compensation if it is necessary for us to cancel your appointment.

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5. Prior to your appointment we will inform you of any preparations you might need to make prior to treatment taking place. Failure to make any such preparations may result in your treatment being delayed, your treatment time being reduced or extra costs being incurred.

 

6. Unless you have purchased a course of treatments, or are using our finance option all treatments must be paid for at the time of the appointment and proof of your ability to pay may be required prior to any treatment taking place. All required forms and information must be completed and given in order for your treatment to proceed, failure to complete or supply this information could mean your treatment can not go ahead as planned, in which case you will lose your booking fee to cover our time.

 

7. If you have booked and paid for a course of treatments and subsequently are unable to complete the course we will make a refund to you calculated by deducting the full price list of all treatments taken from the course of treatments.

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8. A course is for a specific number of treatments and all treatments must be used within 12 months of the date of purchasing the course. If there are any outstanding treatments remaining on the course after 12 months these treatments will be forfeited.

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9. The Aesthetics Angel Clinic reserves the right to refer non-payments to debt collection agents.

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10. We will always assess your suitability for treatment prior to any treatment being carried out. If we consider that you are unsuitable for the treatment you have enquired about, or if we consider that the treatment is likely to be unsuccessful we will inform you of the fact and the reasons why we have reached this conclusion. In these circumstances you will only be liable for the cost of the initial consultation where applicable.

 

11. It is the clients responsibility to ensure that he or she provide The Aesthetics Angel Clinic with all relevant medical details prior to each treatment. The Aesthetics Angel Clinic will not be liable for any damage that occurs as a result of the clients failure to disclose such details.

 

12. The Aesthetics Angel Clinic gift vouchers or raffle prizes and discounts can be used in either The Aesthetics Angel Clinic, or any of our other locations no matter which site they are purchased in. Gift vouchers are vailed for 6 months from the date purchased. Vouchers bought in the month of December will be 25th June. After 6 months vouchers will no longer be valid.

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13. As The Aesthetics Angel Clinic is a Cosmetic Aesthetic clinic we will require to take photographs both before and after your treatment. These photographs are stored on our password protected clinic software and are GDPR complaint. These photographs are strictly between your practitioner and yourself and will only be shared with prior consent to do so.

 

14. From time to time The Aesthetics Angel has offers on. If the treatment amount is under £50 we will require the payment to be made in full. If the treatment is over £50 then £50 of the treatment will be needed to secure the booking.

 

15. Any vouchers bought during our Black Friday promotion or received on a charitable basis are valid for 6 months for £500 and under. 12 months for £501 and over.
Black Friday vouchers or Charitable voucher donations can not be used to purchase any services that are currently reduced or on offer or the purchases course packages.
Black Friday vouchers or Charitable voucher donations cannot be used to purchase any retail products, or Botulinum Toxin services. 

 

16. As part of our loyalty programme The Aesthetics Angel have a refer a friend scheme. The 20 percent reduction can only be redeemed on treatments over £100 and treatments not already on offer..

 

17. We will advise you of the time and date of your appointment. The Staff at The Aesthetics Angel clinic are trained and approved in accordance with the company’s treatment protocols.

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18. We refuse to treat anyone under the age of 18 for any injectable service. Anyone under the age of 16 will need to have a consultation and insurance cover specifically for the individual.

 

19. Children are permitted into the clinic as long as they are quiet and well behaved and respectful of other clients in the clinic. Babies and toddlers can only be brought into treatment if they are contained in a car seat or push chair. The Aesthetics Angel staff accept no responsibility for the care of any children while careers/parents receive treatment.

 

20. The Aesthetics Angel clinic will not tolerate discriminatory, rude or violent behavior. We withhold the right to refuse treatment in the instance of this type of behaviour, also if you attend an appointment and are rude to our practitioner or any members of staff at our clinics you booking fee will be kept to cover the appointment & further action could be taken.